Customer Support Engineer (Ref GTE/TSN3)
Our clients
Our client is an independent provider of personalized software and professional services to retailers and distributors worldwide. Location of position
Paris
Principal responsibilities
Diagnose and Solves technical issues at 3rd level. Escalates to development when needed Provide technical assistance and remote troubleshooting support Implementation and responsibility of activities taking place on customer sites (abroad) – upgrades, installations Develop and request new Support Tools to drive efficiency in resolving support cases Understand customers business and needs, help the customers in building our client's solutions Pushing the customer's requirements inside Retalix
Research Profil
Relevant technical education (electronics/computers technician/engineer) 3 years experience as client facing technical support Knowledge of Windows Server operating system architecture and security. Knowledge of internet protocols such as SSH, FTP, SFTP & HTTP, as well as the ability to use diagnostic tools such as trace route, ping, and dig Knowledge and experience with SQL DB – SQL queries Office application - obligatory Experience in high tech customer support Experience in on-job support at customer sites Service attitude Excellent interrelation skills
All fields is compulsory
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Send your CV enclosed with a letter of motivation to :
guillaume.tertre@ples.net
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