Support Manager (Ref SU-V2405)

Notre client

Our customer has developed the first new video conferencing architecture in decades, and has just been awarded a United States patent for it.

The company enables people to communicate effectively by using HD quality video from wherever they happen to be. It is an easy and affordable technology to be used by anyone whenever they want, and deploys simply over any IP network.

Since the beginning of 2008, the company has experienced very significant revenue growth. A number of partnerships are already in place with leading IT Resellers (Integrators and Distributors), Telecom Service Providers and OEM partners.

The European organization already comprises an EMEA head office in France and local offices is UK, Germany and Italy.

Localisation du poste

Aix-en- Provence (13)

Principales responsabilités

Territory scope:

France and EMEA
The position reports to the General Manager EMEA

The Support Manager has the following responsibilities:

PostSales engineering (level 2/3)
Support of Sales Management in key projects
PostSales engineering Support to Channel partners
Reporting: on time and accurate reporting via the company’s CRM system for
o   Project Technical status
o   Product Feature Requests
o   Technical issues reporting (bugs, limitations).

Profil recherché

The candidate must:

Have a Bac+4/5 in an Engineering school or associate
Experience as a support level 2/3 within a manufacturer, software vendor ideally
Experience in similar technology: VOIP, Video, PC, Windows, Linux, Webservers (Tomcat, Apache), security
Very well organized, strong communication skills
Experience in a PostSales position within a US company is a plus
Very good English (speaking/writing)

Ples Convergence - www.ples.net

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Envoyez votre CV sous format word accompagné d'une lettre de motivation à:
sophie.mourlan@ples.net

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