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Network Service Delivery Manager

Reference : AB12NSDM

Petit Paris

Kind of business


Your employer

Our client is a French luxury fashion house.

Your responsibilities

Coordination of Activities

  • Lead project teams and manage global projects from the initialization phase to the running phase.
  • Develop a deep understanding of projects to gain insights into the scope of Network services delivery
  • Collect and challenge the needs in its technical domain within the framework of the evolutions and business projects.
  • Participate in the definition of the Network and Security road-map by integrating the business and technological components.
  • Be a driving force behind the transformation of the company’s Network and Security infrastructures in its human and technological dimensions.
  • Implement, monitor and deploy the company’s strategy in its technical and operational domain.
  • Participate in the elaboration of guide lines and recommendations document in his/her domain.
  • Manage suppliers, control contractual and financial commitments, manage budgets.
  • Take ownership of critical incidents, coordinate with teams, and establish effective communication between stakeholders for post-incident reviews.
  • Set up and ensure the management of contracts in his/her domain, their performance and associated reports.
  • Be responsible for the documentation in his/her domain and ensure that it is consistent, available, maintained, up-to-date, distributed and applied.

Service Level Management

  • Guarantee the quality of service by ensuring the implementation and compliance with benchmarks and performance and quality indicators.
  • Manage the outsourcers in his/her domain and ensure compliance with contractual commitments.
  • Implement and maintain the necessary tools and processes.
  • Define the performance and service quality indicators, monitor and communicate them.
  • Ensure that standards and recommendations are followed.
  • Ensure the management of incidents/changes/issues in his/her area.

Animation and Communication

  • Share with internal IT partners the evolution of services in his/her domain (design, catalog, performance….)
  • Lead governance meetings with regional IT partners.

Build and enrich the service catalog by federating the global IT community

Your profile

  • Education : Computing Engineer formation
  • 7+ years of experience in Network technologies : WAN / MAN / SDWAN / Campus LAN / WLAN / LAN Datacenter / WEB Security
  • Required experiences in ITIL processes (ITSM tool ServiceNow knowledge appreciated)
  • Crisis management experience required.
  • Network and Security support coordination experience required (WAN/LAN/WiFi/PROXY/Security/Cloud).
  • Required experiences in global project management.
  • Very good knowledges and required experiences in Cloud architecture (AWS, Azure).
  • Very good knowledges in Security solutions (Firewalling, Authentification, web proxy)
  • Knowledge of supervision and administration tools.
  • Ability to challenge technologies and suppliers.
  • Languages: English fluent.

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