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POS & Payment IS Project Manager – H/F

Reference : CM11CDPITPOS

Paris Centre

Kind of business

Retail luxe

Your employer

Our client is gathering worldwide fast growing luxury brands. Retail excellence and customer proximity is a key focus of development. To take the edge in these areas our client is investing a lot on developing omnichannel capabilities, digital in store and customer insight.
New technologies are opening a completely new range of possibilities, getting closer to the customers and allowing direct interactions.
To leverage all these new capabilities, our client is looking for a POS IS Project Manager for the Point of Sales and Payment Solutions.

Your responsibilities

This position will report to the Retail Front Office area manager based in France.

Role and Responsibilities:

  • Define business needs, design and re-engineer business processes; drive the convergence of needs and solutions among the different Brands;
  • Work with the Brand Stakeholders to gather, prioritize and analyze functional requirements; animating
  • Change Advisory Boards when required
  • Documents all business processes, needs, flows and diagrams;
  • Collaborate with Technical Experts in order to identify the best system solution spanning over the full Store application portfolio;
  • Coordinate Software Vendors for the solution implementation;
  • Support the QA, UAT and Roll-out activities in all the regions;
  • Support the training material preparation and training execution;
  • Provides ongoing support and guidelines to HD1 and HD2 on new functionalities and change requests;
  • Identify and make recommendations for solution tuning and improvements;
  • Manage autonomously little projects (e.g. Change Request implementation and Fiscal/Legal requirements);
  • Support POS continuous improvements of the solution.


  • Our client Luxury Brands
  • Store Front Office and Back Office business processes, CRM and Clienteling touch-points
  • All countries WW

Based in France, with regular travels to Italy (Florence)

Your profile

Technical skills:

  • 5+ years of experience in store solutions (Mandatory)
  • Experience of a successful WW POS implementation, based on a Core Model and with a WW and multi-business roll-out
  • Experience of a retail front-office international model with coordination of regional insights and localization (electronic payment with localization constraints, fiscal and legal constraints, mobile payment technologies and subsequent norms etc …)
  • Successful experience in working with WW providers
  • Relevant experience covering all IT processes : projects / enhancements / maintenance
  • Relevant experience in innovative technologies in store, service oriented architectures

Soft skills:

  • Relational skills, team-work oriented and collaborative, Multi-cultural experience
  • Problem solving skills
  • Rigorous, organized, committed, transparent (Mandatory)
  • Written and oral communication skills


  • French (Optional)
  • English: Excellent level of spoken/written English is required (Mandatory)

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