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System Operations Engineer

Reference : AB11SSE

Petit Paris

Kind of business

Editeur de Logiciel

Your employer

Our client is a global industry leader in Internet of Things (IoT) infrastructure software. Its carrier grade ThingPark® LPWA platform enables IoT services and solution providers to build, operate and monetize highly scalable E2E Internet of Things services with a complete solution suite.

Your responsibilities


-Be the first line of contact for network production support issues and manage timely delivery of solutions to the customers

-Monitor the incidents, maintain the internal supervision system and proactively advice for system scalability update.

-Involved in customer escalation as per escalation procedure or as required to ensure timely resolution according to customer SLAs as well as part of the 24/7 on call duty team for critical outage.

• Operations

-Involved in the pre-production platform and plan product testing and validation phase.

-Produce and maintain technical documentation, including technical application notes and knowledge database.

-Perform system installations and upgrades

-Proceed to system investigation, update or recovery in team with the R&D.

-Produce and maintain automation tools

• Interfaces with R&D, Operations (support and project teams) and Customers.

Your profile

– 2-7 years of software experience, preferably in System Admin/Networking and/or Telecom deployment and support

– Have an In-depth understanding of Telco/Network software deployment and operations of a geo-redundant platform (SAAS or on prem) is required o Experience with UNIX/Linux system administration, scripting (bash, Python, etc.)

– Knowledge in communication/networking protocol stacks (such as TCP/IP, IPsec, routing protocols….)

– Automation tools (Ansible, terraform …), Docker, AWS tools would be a plus.

– Minimal knowledge in software, databases, proxies, data platforms like Kafka.

– Prior support or project engineering experience in software deployment or telecommunication network

– Curious, you love to learn new things every day

– “Get things done” & “Problem solver” mindset, able to deep dive in details.

These opportunities could also wake you up !

They chose the red pill !

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