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	<title>CM02DD | PLES Convergence</title>
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		<title>Delivery Director</title>
		<link>https://www.ples.net/emploi/delivery-director/</link>
					<comments>https://www.ples.net/emploi/delivery-director/#respond</comments>
		
		<dc:creator><![CDATA[ANN SAHAYANATHAN]]></dc:creator>
		<pubDate>Mon, 02 Mar 2026 08:14:47 +0000</pubDate>
				<guid isPermaLink="false">https://www.ples.net/?post_type=jobpost&#038;p=328201</guid>

					<description><![CDATA[Our client is an international technology services company specialising in software engineering, digital transformation, and product development. The organisation supports enterprises in delivering modern, scalable digital and data solutions across multiple industries. With a strong focus on quality and innovation, it partners with clients to accelerate their transformation through Agile and cloud-based delivery models. As [&#8230;]]]></description>
										<content:encoded><![CDATA[<p><span style="font-weight: 400;">Our client is an international technology services company specialising in software engineering, digital transformation, and product development. The organisation supports enterprises in delivering modern, scalable digital and data solutions across multiple industries. With a strong focus on quality and innovation, it partners with clients to accelerate their transformation through Agile and cloud-based delivery models. </span><span style="font-weight: 400;">As part of its continued growth, our client is currently recruiting a </span><b>Delivery Director</b><span style="font-weight: 400;"> to strengthen its organization (job based in Paris).</span></p>
<h1><b>Main missions</b></h1>
<p><span style="font-weight: 400;">The Delivery Director is responsible for driving growth, performance, and excellence within the Delivery function across the French region. </span><span style="font-weight: 400;">This includes overseeing AI, Applications, and Data engagement, ensuring successful outcomes for all projects and alignment with organisational strategy.</span></p>
<h4><b>Success Metrics</b></h4>
<ul>
<li style="font-weight: 400;" aria-level="1"><span style="font-weight: 400;">Achieve strong client satisfaction scores (cNPS) aligned with targets.</span></li>
<li style="font-weight: 400;" aria-level="1"><span style="font-weight: 400;">Maintain agreed billable utilisation rates for Front Office team members.</span></li>
<li style="font-weight: 400;" aria-level="1"><span style="font-weight: 400;">Drive strong employee engagement and satisfaction scores (eNPS).</span></li>
</ul>
<h4><b>Delivery Management</b></h4>
<ul>
<li style="font-weight: 400;" aria-level="1"><span style="font-weight: 400;">Create and execute the regional Delivery strategy in line with the overall delivery strategy.</span></li>
<li style="font-weight: 400;" aria-level="1"><span style="font-weight: 400;">Ensure consistent application of quality standards and identify improvement opportunities.</span></li>
<li style="font-weight: 400;" aria-level="1"><span style="font-weight: 400;">Collaborate with Sales, Presales, and Client Success teams to support regional growth.</span></li>
<li style="font-weight: 400;" aria-level="1"><span style="font-weight: 400;">Drive adoption of corporate delivery processes and tools across engagements.</span></li>
<li style="font-weight: 400;" aria-level="1"><span style="font-weight: 400;">Lead strategic improvement initiatives.</span></li>
<li style="font-weight: 400;" aria-level="1"><span style="font-weight: 400;">Provide reporting and escalation management to the Chief Delivery Officer.</span></li>
</ul>
<h4><b>Client Management</b></h4>
<ul>
<li style="font-weight: 400;" aria-level="1"><span style="font-weight: 400;">Build and maintain strong senior client relationships.</span></li>
<li style="font-weight: 400;" aria-level="1"><span style="font-weight: 400;">Lead regular face-to-face executive meetings with key stakeholders.</span></li>
<li style="font-weight: 400;" aria-level="1"><span style="font-weight: 400;">Ensure delivery teams remain focused on client business outcomes.</span></li>
<li style="font-weight: 400;" aria-level="1"><span style="font-weight: 400;">Support senior leadership in defining client relationship strategies</span></li>
<li style="font-weight: 400;" aria-level="1"><span style="font-weight: 400;">Oversee hypercare implementation and communicate improvement plans clearly.</span></li>
<li style="font-weight: 400;" aria-level="1"><span style="font-weight: 400;">Participate in service reviews and act as the third escalation point for client issues</span></li>
</ul>
<h4><b>People Management</b></h4>
<ul>
<li style="font-weight: 400;" aria-level="1"><span style="font-weight: 400;">Mentor and coach Portfolio Directors</span></li>
<li style="font-weight: 400;" aria-level="1"><span style="font-weight: 400;">Support recruitment and selection for senior delivery roles.</span></li>
<li style="font-weight: 400;" aria-level="1"><span style="font-weight: 400;">Manage performance, set SMART objectives/OKRs, and promote best practices (Agile and modern delivery methods).</span></li>
</ul>
<h4><b>Commercial &amp; Business Contribution</b></h4>
<ul>
<li style="font-weight: 400;" aria-level="1"><span style="font-weight: 400;">Ensure accuracy of delivery estimates for regional engagements.</span></li>
<li style="font-weight: 400;" aria-level="1"><span style="font-weight: 400;">Align services sold with standard offering frameworks.</span></li>
<li style="font-weight: 400;" aria-level="1"><span style="font-weight: 400;">Collaborate with Sales, Client Success, and Finance on pricing, upselling, and renewals.</span></li>
<li style="font-weight: 400;" aria-level="1"><span style="font-weight: 400;">Support pre-sales activities, proposals, and marketing initiatives.</span></li>
<li style="font-weight: 400;" aria-level="1"><span style="font-weight: 400;">Identify growth opportunities in collaboration with delivery and client teams.</span><span style="font-weight: 400;"><br />
</span></li>
</ul>
<h4><b> Risk, Reporting &amp; Governance</b></h4>
<ul>
<li style="font-weight: 400;" aria-level="1"><span style="font-weight: 400;">Ensure consistent risk management across projects and portfolios.</span></li>
<li style="font-weight: 400;" aria-level="1"><span style="font-weight: 400;">Drive timely implementation of corrective action plans.</span></li>
<li style="font-weight: 400;" aria-level="1"><span style="font-weight: 400;">Maintain high-quality reporting standards (audits, onboarding, NPS, status reporting).</span></li>
<li style="font-weight: 400;" aria-level="1"><span style="font-weight: 400;">Identify and resolve high-risk projects using performance metrics.</span><span style="font-weight: 400;"><br />
</span></li>
</ul>
<h4><b>Continuous Improvement</b></h4>
<ul>
<li style="font-weight: 400;" aria-level="1"><span style="font-weight: 400;">Improve contractual compliance, process quality, customer satisfaction, and resource optimisation.</span></li>
</ul>
<h1><b>Candidate Profile</b></h1>
<ul>
<li style="font-weight: 400;" aria-level="1"><b>2+ years’ experience in a related role</b><span style="font-weight: 400;"> e.g. as a Head of Agile and minimum 3 years working experience as a Portfolio Director (or equivalent) in an IT capacity.</span></li>
<li style="font-weight: 400;" aria-level="1"><b>Business-level proficiency in English and French</b><span style="font-weight: 400;">.</span></li>
<li style="font-weight: 400;" aria-level="1"><span style="font-weight: 400;">Inspirational and strategic </span><b>leadership</b><span style="font-weight: 400;"> capability.</span></li>
<li style="font-weight: 400;" aria-level="1"><span style="font-weight: 400;">Strong analytical and data-driven decision-making skills.</span></li>
<li style="font-weight: 400;" aria-level="1"><span style="font-weight: 400;">High level of </span><b>autonomy</b><span style="font-weight: 400;"> and execution capability.</span></li>
<li style="font-weight: 400;" aria-level="1"><span style="font-weight: 400;">Results and </span><b>performance orientation</b><span style="font-weight: 400;">.</span></li>
<li style="font-weight: 400;" aria-level="1"><b>Customer-centric mindset</b><span style="font-weight: 400;">.</span></li>
<li style="font-weight: 400;" aria-level="1"><b>Proven experience in delivery governance</b><span style="font-weight: 400;"> across Agile, Product, and Waterfall environments.</span></li>
<li style="font-weight: 400;" aria-level="1"><span style="font-weight: 400;">Strong stakeholder management and influencing skills across clients, partners, and internal teams.</span></li>
<li style="font-weight: 400;" aria-level="1">Experience managing large, <b>complex IT project</b> portfolios.</li>
</ul>
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