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Head of Global Operations

Référence offre : AB06HGO


Catégorie entreprise


Votre employeur

Our customer is an international retail luxury group based in Paris.

Vos responsabilités

How you will contribute 

  • Define the strategy, roadmap and evolution of the operations framework in terms of processes and tools in collaboration with other Technologies department (Enterprise Architecture, End User Support, Applications teams, Regional teams)
  • Further develop and implement the cloud operations framework supporting our ongoing transformation journey (including contribution in the SaaS area)

In this sense you will:

  • Organize and supervise the optimization and performance of production environments in order to guarantee the operationality of the information system,
  • Organize and implement production monitoring indicators by reporting performance indicators (in line with service contracts),
  • Ensure compliance with quality and safety objectives, and the application of acceptance procedures before going into production,
  • Supervise and anticipate standardization upstream of projects to prepare for the implementation of new applications and integration into processing chains,
  • Ensure the implementation of methods and processes and production (ITIL) through a structured approach
  • Rigorously organize documentation in the broad sense (operation, changes, supervision, technical developments),
  • Ensure budget development and monitoring, responsibility for costs and the productivity of your activities
  • Pilot and improve the contractual and operational management of suppliers, in
    • Maintain a repository of contracts and conditions of service,
    • Managing the supplier selection process, either for new projects or for renewal,
    • Checking the contractual alignment of suppliers with the needs of the IT department and its customers, and managing the necessary contractual changes,
    • Managing suppliers, their performance,
  • Supervise and support all the teams in the Operations department,
  • Coordinate with other Technologies teams in all production related processes (incident, change, release, etc)
  • Contribute to Software Asset Management process and tools definition in collaboration


Votre profil

  • An individual experienced in IT Operations for 10 years minimum
  • Proven experience in managing large teams
  • Experience in cloud management and operations
  • Experience in ITIL framework
  • Experienced in a fashion/luxury company preferably – or in banking, pharma…
  • A good team player, concrete, rational, efficient
  • Fluent in English

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